FOOD & DRINKTECHZ MEMBERS

Mar 11, 2025

4 min read

Is AI the Next Step for Customer Experience? Let’s Hear What the Fast-Food Giant Has to Say

McDonald's is embarking on a bold artificial intelligence transformation, integrating cutting-edge technologies across its 43,000 restaurants worldwide. From AI-powered drive-throughs to predictive maintenance, the global fast-food leader is streamlining operations and reshaping the industry's future. But can McDonald's balance innovation with customer satisfaction?

By

Giovana B.

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